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Tec Daddy’s Service Technician Survival School on DVD 12-easy payments plan

Discs 1 & 2 shipped immediately, then one disc per month for 11 months.

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$6.95
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Tec Daddy’s Service Technician Survival School on DVD  single-payment plan

Receive all 13 discs in one single shipment

$1200.00 $11.95 Add To Cart

The Power of Positive Pricing

Free 30-day membership to Service Roundtable with purchase.

$49.95 $6.95 Add To Cart

Over-The-Top HVAC Sales on audio CD

$49.90 $6.95 Add To Cart

Quantifying Quality for HVAC Sales on audio CD

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Slacker’s Guide To HVAC Sales on audio CD

$199.00 $11.95 Add To Cart

HVAC Sales Mini Combo Pack:

Includes both “Over-The-Top HVAC Sales” and “Quantifying Quality” CD’s

59.90 $6.95 Add To Cart

HVAC Sales Full Combo Pack:

Includes “Over-The-Top HVAC Sales,” “Quantifying Quality,” and “Slacker’s Guide”

$558.90 $229.00 $11.95 Add To Cart

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To the team @ SPA, I want to thank you for the very informative, professional and educational seminar that you hosted recently for our team. I have attended various courses in the past and I found this one to be one of the best so far. I will be sending my guys and also recommending others to attend seminars in the future that you host. Tim
Thank you Bruce, Allan and all the staff at SPA for the excellent training seminar, please keep me posted on future events for me and my staff.
Daniel
wilco demoWe would like to personally thank Service Professionals Australia for the three day Service Nation University recently held at Pennant Hills Golf Club. The conference was extremely valuable to our company, we came away with a lot of fresh ideas and information that we are implementing into our own business. The conference was a great way to meet other members and network and put a face to a name from the conference calls. The venue was perfect and had such a great view of the golf course. We can’t wait for the next one!
blunt demo The Success University gave me focus and knowledge to take away and implement into my business. I found the three days to be informative and well organised and look forward to the next installment. I can recommend Service Professionals Australia to anyone who owns a service business and who is looking for the know how to take the business to the next level.
Mat Harriden demo I found the Service Success University a great experience and took a lot away from it that I can use in my business. Allan’s experience in plumbing and business know how was great to tap into and the systems we have now put in place are helping us as a business.
Adrian Shevlin demo I took a lot away from the Success University. The three days covered many aspects of business design systems and marketing and as a plumber I found Allan’s knowledge invaluable. I’d recommend Service Professionals Australia to anyone who owns a plumbing business and really wants it to grow.  
Tim Cook demo I found the Service Success University great for sharing ideas and learning systems that we can implement into our business to help us grow. The event was well organised and I recommend Service Professionals Australia for any trade services owner.
As I am moving on from Partners in Plumbing I wanted to take the oppurtunity to thank you and Brent for the encouragement and support you have shown me in providing access to the Service Roundtable and the teleseminars and webinars. Prior to my starting at Partners I had a very narrow and lonely view of our trade and through involvement of Service Roundtable and talking with you, Brent and guests on the phone this view has changed. To have someone of your accomplishment willing to help others achieve great things is refreshing. Thank you.
Joining the Service Roundtable was a wonderful, wonderful decision! It has provided me with enormous amounts of information, answers and general knowledge I would have otherwise missed out on. Keep up the good work. You guys provide an invaluable service! I was a bit reluctant to join but once I did I realized that had I needed to, I would've stalked you guys down and forced you to let me in. Thank goodness you guys do some swell marketing so I didn't have to do that to join!
The Service Roundtable is great tool to help this industry. I am very grateful for it!
During July in Texas, you would be hard pressed to find a depressed HVAC contractor, but I was one until yesterday. In January 2007 I decided to flip my company from commercial to residential. I joined a high dollar contractor alliance and made some great improvements in operations. After 2nd quarter, sales were up 30% , labor was down 8% and my commercial/residential mix was at 50/50. We were on track. Then July hit and we bombed! The high dollar alliance's marketing was failing left and right. Their TV advertising failed. Their newspaper ads failed. Telemarketing failed. Flyers failed. Door hangers failed. Everything failed. My wife kept telling me it was temporary and to keep on plugging away but I was in a spiral. I started medicating daily with food and alcohol (temporary crutches) and things got worse. Yesterday I decided to spend the day surfing to try ease the anxiety. I logged into the Service Roundtable and opened your "Guide to Lead Generation." I became energized again. Heck, I even closed a system sale by following up on all email bids! In this world of overpaid gurus and snake oil salesman, I want to thank you and the Service Roundtable for publishing this ebook and changing my whole outlook. Thank you.
I have been a member less than two hours and I've already got more than my money's worth!!!! The downloads alone are worth the price of membership!
We are already excited about the information that you have available on your site and have been downloading some things. I have been enjoying the list server e-mails a lot. My office manager has also said that she has learned quite a bit by reading the e-mails and downloading articles. She also said it was encouraging to see other companies face the same challenges as we do.
I wasn't sure about the Service Roundtable, but the support and help I have received has sold me. I don't think I'll be leaving anytime soon. This is a great organization.
Your web-site is head and tails above what others offer. The Service Roundtable is this huge repository of information about all phases of my business. I go to the Service Roundtable for information whenever I need it…24/7.
I've been a member for only a few months, but in that time I've found it to be an unbelievable source of information. I won't venture a guess at the number of combined year experience, but I'm sure it's in the thousands. If you run into a problem, someone here has seen it, dealt with it and most likely will have an answer for you. The marketing ideas alone are worth the membership fees. And talk to your manufacture's territory rep. My TM is co-oping 50% of my membership. Just another example of what I've already learned on the Roundtable.
I just wanted to take a moment and let you know how pleased I am with my Service Roundtable membership. Before I joined I was a skeptic, curious but not figuring to stay a member for very long. I have been a member for nearly a year now, and everyday I find something new on the Roundtable to help my business grow. Taken separately, I am sure that I have downloaded MANY times the value of my membership in helpful charts, customer info pieces and great business management tools. Keep up the good work!!!
Just a note to send my appreciation for the Service Roundtable. As you may remember, I was activated back into the army January 2003, and demobilized December 2004. I was reactivated January 2005 for 18 months. My lead Tech has been using your site. I was sure that I would have lost my business by now, but have not thanks to the Service Roundtable.
It was only two years ago when I was at my wit's end, but I have turned my life around in every sense. Take heed to my comment that I'm about to make... I am a better man for being in the company of so many of my peers on the Service Roundtable. This is the best investment ever made for the everyday running of a business.
Residential Systems has a long track record of providing our dealers with outstanding support. We see the Service Roundtable as another element in our dealer support efforts. A large number of Trane and American Standard dealers are already members of the group and speak very highly of it. It's affordable by all of our dealers, and we see this as an opportunity to learn from one another and share best practices with the goal of raising the professionalism of our industry.
My final bill was $2000 to a customer for a repair. A competitor had charged a neighbor $800 for the same repair. After all the encouragement from my fellow Service Roundtable members and some homework help from Matt Michel, I adapted the Service Roundtable's price complaint letter to my situation. The customer has authorized me to charge his credit card for MORE than my final bill!!! Is this a fluke? Or the POWER OF THE SERVICE ROUNDTABLE...
Just wanted to drop you a note about the return our company has received from the Service Roundtable. First, our Service Coordinator uses the Task-o-matic to price repairs that are not found in our Repair Guide. What a fantastic, quick resource it is. Just this week we have used Ron Smith's "Help Wanted Ad for an Installer", and Jeff Marl's Employee ID Badges after being asked by one of our large commercial accounts to provide them to everyone entering their facility. It has been one of those things we have wanted to do for a period of time and have now done it. These are just a few of the items we have used very recently, and I can only imagine how much time and effort would have been required to find this information away from the Service Roundtable. Most of the ACCA Mix Group that I am a member of belongs to the Service Roundtable; I can't think of two better, low cost resources for members of this industry to participate in. We wish you and the rest of the staff continued success in all that you do.
The Service Roundtable has made a very positive impact on my business success.
With the Service Roundtable, I feel like the little brother that got his big brother to do his homework!
I have learned more in the last year and half being a member of the Service Roundtable than anywhere else about the business of contracting.
When my son started his own business, he joined the Service Roundtable. He learned more in a couple of weeks from the Service Roundtable than he could learn in a couple years otherwise.
With all of the support and encouragement from everybody on the Roundtable, I wouldn't be where I am today. I have gone from operating in the red to breaking records. I am very grateful...Thanx.
Keep up the great work - the content supplied by the Service Roundtable as well as the discussions by its members are still invaluable to our small company. I'm not alone! And we're not quite so small anymore…
I actually hate computers, so online stuff has to excite me, like the Service Roundtable and Comanche Marketing.
The Service Roundtable is a great resource for our industry.
I just sold my business, so am leaving. I would like to thank the Roundtable. I think it is a wonderful organization. I just do not have a need for it at this time. You have a great thing going with the Roundtable. I have learned a lot in short time. It really changed the way I did business and increased my net profit. I wish you and all Roundtable members the best.
I have really gotten more for my money from the Service Roundtable than anything else that I know of. I have thrown away my recently paid for "cold call list" and started calling my existing customer base that currently is not signed up with a maintenance agreement. Today, I booked 5 calls. On the first, to my surprise, my tech brought back $345.00, plus a signed maintenance agreement.
The Service Roundtable offers an example of how the use of outside resources can improve the effectiveness of existing personnel. It offers HVAC and plumbing contractors a weekly stream of sales, marketing, and business tools delivered over the Internet for a ridiculously low price. Promote it to your dealers and the Service Roundtable will give your territory managers complimentary subscriptions. Armed with material from the Service Roundtable, a TM can transition from an order taker to a business consultant.
What is The Service Roundtable? Its an imaginative contractor assistance program offering a dizzying array of business tools geared to owners of PHC service firms who don't have the time they need to implement business improvements. Visit www.serviceroundtable.com. If you're intrigued enough, you can sign up as a member for only $50 a month. Do that and you'll gain access to an incredible amount of marketing materials, technician recruitment tools, consumer newsletters, seasonal press releases, HVAC clip art and much more eventually to include technician training tools now under development. Be sure to check out the Pricing Calculators for service rates and overtime rates. You'll also gain access to an online community of fellow Service Roundtable members (participation is voluntary) for information exchanges. The Service Roundtable is not an organization or association in any conventional sense. It doesn't compete against Mr. Rooter, Contractors 2000, PSI, QSC or any other group of progressive PHC service organizations. The Service Roundtable is an online resource center. Even if you belong to one of those other organizations with their fine programs, odds are good you'll pick up a supplemental item or two from The Service Roundtable that you'll find useful in your business. If you're a service contractor who cant join those other groups due to territorial restrictions, The Service Roundtable offers the best alternative, and at a bargain price.
The Service Roundtable is the world's largest and fastest growing private contractor group.
While newspapers are an avenue of the past, I just tried something this winter that has shook up my business. I ran the "I Hate Mild Weather" ad in the local weekly newspapers. This ad was from the Service Roundtable and it works. It looks different from all the other typical ads and the picture draws attention. The months of February and March have been the best I can remember in the last 10 years, maybe more. We have sold lots of furnaces, heat pumps all from this ad. I have people stop me on the street now and ask why I hate this great spring weather. The ad is different and it draws attention. Most other contractors around are slow and scrambling for work. Thanks goes to Matt and the Roundtable.
I Love the Service Roundtable. It has given us so many ideas for our business, and the ideas work! We are trying to utilize as many as possible.
I have been a vendor and an exhibitor to the Service Roundtable for about 8 months now. I wanted to take a minute and drop you an email to share some of my experiences as part of your organization. At first, I admit that I did not understand the Roundtable concept. I wasn't shy about sending emails to the founders in an attempt to get recognition for my company. Clearly, that was a mistake. What I've come to realize is that if I deliver a quality service to Roundtable members, the recognition will come. We began by providing our service to a single member and because of the power of your network, I provide service to more than 25 members today, with the list of prospects continuing to grow. All this without needing to "blast" self-serving, self-promoting emails. My advice to other vendors is to provide a good service and BE PATIENT. The clout of the Roundtable will find its way to you.
The Service Roundtable has been of great value to me and to our company, we have a few people on it, and we constantly learn new things and get fresh ideas to old problems. It really is a great group!
We are in awe of the information that flows through this site, (thanks Matt for your vision), and appreciate your input.
We started a plumbing business in December of 2000. Somehow we came upon Service Roundtable, and, as your other testimonies indicate, it has opened up a whole new world of contacts, information, and support that is incalculable for someone in our position. Even with the effort we've put in, we realize now that we're far from doing everything we're supposed to be doing. Thanks to Service Roundtable for all the information. We work hard to succeed and believe ultimately that we will succeed.
After being exposed to the Service Roundtable for a few short months, I am extremely impressed and in awe of the tremendous amount of material available to your members. Anyone wishing to grow their company or increase their profitability has everything they need at their fingertips once joining Service Roundtable. At $50 per month, the annual cost is lower than what some of the other contractor groups charge in a single month. And, you can quote me on that!
I especially appreciate the Service Roundtable and all you do with the organization. It has been a great investment of myself and our company. You're an asset to our industry and please keep up the good work.
Love your stuff. Keep it coming. I've found it takes a lot to get this ship turned onto a different course. Every little bit helps turn the wheel. Thanks for all you do.
One of the many reasons we joined the Service Roundtable was to use the marketing ideas that you create for the members. Thanks for the Business Card Marketing ideas. As usual, you know how to respond to Service Roundtable member's needs. Last week I posted a request about this topic and WOW what a response.
To: Matt and everyone at The Service Roundtable, Just finished reading some of the posts on "The Wall". Interesting. As the owner of a small HVAC company for over twenty years, I can tell you that a lack of effective marketing has been the greatest obstacle to becoming a larger, more profitable company. We joined the Service Roundtable only a few months ago and love it. The material there is exactly what we needed to move forward. The material we've used so far has proven to be worth more than the annual investment. I'm actually excited by the results. And after twenty years, my getting excited is rare! (I'm glad I started young.) Almost everyone here can see our new potential and wants to contribute. Joining the SR was a great business decision. But business is only a part of it. The rest is less tangible. Most of us small guys haven't found the time or even an opportunity to participate in groups made up of our peers. The choices available are few and usually not suitable. We have enough on our plate as it is. So we do what we do alone. Sure, it's not necessarily a bad thing. After all, most of us are a little "different" anyway. We chose this gig partly because we like doing our own thing. But I think there's a penalty to be paid for our independence. It's not just lonely at the top, it's not profitable! There's so much to be gained through sharing information and experiences with those in similar circumstances. A peer group, for lack of a better term, provides an opportunity to do so. The service roundtable brings that peer group to my desktop. Wow. I mean it, this is huge! I now have the ability to plug into discussions with people who have similar histories, who do what I do, who struggle with very similar issues. Just knowing they're out there makes me feel warm and fuzzy all over. Alright, I haven't felt warm and fuzzy since 1982, but you get my meaning. I'm not alone!!! So before I go all Oprah on you I'll just say Thank You. Thank You for all the meaningful articles like "The Impoverished Craftsman" in today's Comanche Marketing piece. We can't be reminded too often of concepts like these. Your insights are right on. Thank You for all the great marketing material. It's true that real success begins by embracing the right concepts - by shifting one's thought. But then we need resources, especially marketing resources. My opinion: The Service Roundtable has it. There is no more cost effective source of successful marketing strategies and materials for our industry - none. I've checked. Thank You for all the thoughtful contributions to the Roundtable discussions. Lots of great stuff here. I was a little surprised to find a regular contributor who includes a Wayne Dyer quote in his tagline; I love it. I'm not alone!!! OK, I'll stop. But I hope you don't underestimate the value of the intangibles here. The sense of community built by this roundtable is for some of us, just what the doctor ordered. Keep up the great work !
The Service Roundtable has a million great ideas for generating sales. How do you handle all the information on the Service Roundtable? Find one thing and get to work on it – now. Make your own good luck!
I have only been a member here for four days and my head is spinning with all of the new information… a lot of great stuff here. The concepts are excellent. I've been reading and downloading like mad.
With the great power of this group and all the ideas the members provide, I have become inundated with information and ideas.
The Service Roundtable is a great relationship. There are so many great ideas.
I am a former member of one alliance for 5 years and another for 2 years. Almost everything available from other groups is available on the Service Roundtable for 50 bucks a month. It's really turned into a great source for people in need and I thank you for the entire industry.
Matt, what you and the Service Roundtable have done for my company is by far the most of any other contributor to Benson's except for my Mix group that has a longer history. Keep up the good work and thank you for all that you do. We are having a great record breaking year in Tallahassee and although there are lots of contributing factors, the Service Roundtable and Matt Michel are both in there.
When I suggested to the sales staff that they quit waiting for the phone to ring and be proactive in their approach I thought I was going to have a full scale mutiny on my hands. However, a few days later, I found the staff using some of your recommendations. They were searching data bases, making phone calls, generating their own leads and making sales. Thanks for the support! The Service Roundtable has provided a wealth of information that is used as a foundation of our marketing plan. If we don't use the examples as presented they often times serve as an impetus to get the creative juices flowing. We find the Service Roundtable to be a great investment and pass along our positive experience to others whenever the opportunity arises.
Hi Matt, I've never met you personally, but have followed you closely since I started getting Comanche Marketing. When I got the first e-mail describing the Service Roundtable, I immediately signed up for a full year---not because of the description of what you promised---but because of you. I didn't see outside of the box enough to see how you could deliver everything, but I did believe in you enough to know that it was possible. I've attempted to read everything you have written or posted, and have encouraged my son, Mike, to do the same. I wish you and the Service Roundtable were on the scene 35 years ago when I started in the business, but am excited that Mike has got you in his corner now as he is running our 3rd generation business. Even though I have retired from actively being in the business, (due to health reasons), there is not a day that goes by that I don't anticipate checking the postings that appear on the Service Roundtable. The Service Roundtable has changed many lives of contractors and their employees. Thanks for dreaming so far outside of the box and providing that guidance for those of us that have been reluctant to do so. I wish you continued success.
I've actually kicked around the idea of gifting several acquaintances with one month of Service Roundtable membership, as a way of introducing them to the tremendous content available. I recall the hesitation I had when I first joined, not having an inkling of what the Service Roundtable was all about. Kudos to Steve Scott for getting me past that hesitation.
The Service Roundtable's contributions to our industry are valued and inspirational. Your web site is a great tool and a necessary part of our business.
The kind of thing that makes me appreciate the Service Roundtable is the information that just pops up that is valuable, not to mention all the in depth topics, and very complete answers to any question that I may have. So just wanted to say atta boy, great idea, and thank you to all that have been a part of the Service Roundtable. Your input and information has been worth the monthly fee many, MANY!, times over.
I thought I would drop you a line and say thank you. I have been a member for a couple of months and have learned a lot. We have just implemented flat rate billing and this is a big change for us; we have been doing TM since I bought the company in 1982. For the past several years I have been trying to convince my service manager to go this way, after reading other view points on the matter and my service manager networking with some others in our field we are now on our way. I do get a chuckle on what others think of us in the oil business. I have learned much from your site, it seems when we are having a discussion on a topic up pops someone else with the same.
I have found Service Roundtable to be the single greatest investment I have made in any organization. From its business tools to the interaction with fellow members, no other organization has provided me so much. I am thankful for Service Roundtable and all its members. Not a day goes by that I don't gain from it. This has been a great inspiration to me. I attended Comfortech in 2001 and Matt gave me some perspectives that helped saved my business. He has continued with those perspectives through Service Roundtable. Thank you for your work and tell other contractors that the biggest thing they could ever do to help themselves is to become members of the Service Roundtable
I'd like to sign up two young men starting their own business this year. With the advice and knowledge shared through the Service Roundtable (if applied) they will avoid getting the majority of their education from the University of Hard Knocks that most of us attended. Wish it had been around when we most needed guidance. Although we sold our plumbing contracting business over 4 years ago, I still enjoy getting and learning from the Comanche newsletter. We still have another business, funny how good business principles apply to every business. Matt is providing a priceless service for technician's who want and deserve more for their hard work. If all it took was hard work there'd be a lot of wealthy retired techs. Not so. Smart people learn from their mistakes, brilliant people learn from the mistakes of others. Keep telling your readers about the mistakes others have made. Many techs are listening. Many thanks
I am writing today to inform you about the tremendously positive impact that the Service Roundtable has had on my life and on my business... I have belonged to many "best practice" organizations in the past and have attended seminars by many "gurus" and needless to say, I thought I had seen it all before. What I have never seen was an organization providing over-the-top service to its members for such a minimal investment. In my case, Service Roundtable has created name recognition, value and financial profit for my company that I would have spent hundreds of thousands of dollars to accomplish... The biggest benefit of membership however, is the quality of information and ideas that I am able to use and pass along to my clients. This in turn, has made them more profitable and successful and made me look a heck of a lot smarter than I actually am... Thanks to all of you at The Service Roundtable.
I have gotten more new residential customers in the past week than I had in the previous 6 months. I look forward to continuing to pick the brains of the most successful ones among us. Finding the Service Roundtable may be the best thing that has ever happened to my business!
We have been members of The Service Roundtable for just over a year now. When we joined we had been stuck in a rut for three years in spite of my best efforts. Year to date our volume is up 50%, our net is up 400%, our closing rate is up 70%, per employee revenue is up $45,000.00 and the Service Roundtable is the major factor in this change. Our marketing has increased and improved, stronger systems and procedures, new incentives that include all employees, more accurate sales tracking and much more that came directly from the Service Roundtable.
The information I have received from the Service Roundtable (while a bit overwhelming in volume) has been outstanding.
Let me thank you for organizing the Service Roundtable, it has been a tremendous benefit for us since leaving another contractor group. I especially appreciate the low investment required. Thanks for all the Service Roundtable is doing for our industry!
Service Roundtable is worth its minimal monthly fee in many more ways than one. I am amazed at how much I have benefited. Call me a true believer from the Land Of Enchantment.
The Service Roundtable has the potential to be more than any of the other groups serving this industry. Who would have thought 5 years ago that all of the information we now have available to us here on the Round table would only cost $50 per month? Five years ago people wanted thousands for what we pay $50 a month for now. In fact, others still do.
The Service Roundtable, with the sharing atmosphere, is well worth the investment.
The life blood of this industry has been and still is the independent business person. With the Roundtable they are in business for their self but not by their self!
The Service Roundtable is by far the best investment that a contractor can make in improving their business! Where else can you get access to all these consultants, contractors, products and services for only fifty bucks a month? You could easily justify the entire year`s investment by simply using and implementing the quarterly newsletters!!! The Service Roundtable provides members with instant access to the greatest brain trust in the service business and I highly recommend membership to all of my clients.
I have gotten more out of the marketing from Service Roundtable than I have from the PDL, PHCC, and others. The membership fee has more than paid for itself. Thanks for doing what you and the others do for helping raise the image of Plumbers and the related trades.
I love the Service Roundtable. It is full of ideas, thoughts, tools to help me grow my business. The discussions are interesting. It has a huge bang for the buck. It makes no difference your size, many of the problems facing contractors today are the same. If you want answers to your questions (and sometimes questions for your answers) the Service Roundtable is the only place to be. For $50 bucks a month, you cannot beat the information, the tools and the knowledge. It is a deal!
Winning Contractor of the Year from Contracting Business is a great honor. We could not have placed our company in a position to be considered for such an award had it not been for our involvement in Service Roundtable and the many items we have obtained from our membership. Service Roundtable is without a doubt one of our finest investments in our companies business practices, our people practices and our customer relationships through the marketing information we obtain. The lightning speed with which information can be obtained and traded is vital in keeping up to date with the changing times. Service Roundtable is a winner from the 1st click.....I would hate to come to work with out it !!!!!!!!!!!!!
I found out years ago that it is much better to get together as a group and learn from each other. It is even better to learn from people that are willing to pass on what years of hard work have taught them. This is what the Service Roundtable is all about. My thanks to all for putting this group together and keeping it up and running.
Our company joined the Service Roundtable in the beginning of the program. We have found it to be a very useful tool in our business. With the additional logins we have, I sent up accounts with my key employees so they can gain knowledge and info from the site. The Service Roundtable has been a real Godsend for us. We only opened our HVAC division a few months before the Service Roundtable's inception. Thanks to the many Pros both at the roundtable and the caliber of the member companies, we have been able to avoid numerous costly pitfalls that we would have otherwise not even seen coming. Although we have always been on the Plumbing side of the business we will also be joining the Service Roundtable for Plumbing. Thank You Service Roundtable! You have surely saved me over ten times what it costs to be a member.
I asked the members for help on a truck I was having problems with. This truck's been everywhere local to fix it… nothing. One of the members mentioned what the problem could be. I checked it out and sure enough, the problem is nearly solved...For NO money... I love this place!
Thanks to the Service Roundtable our sales DOUBLED in July & August! Even better - our bottom line increased! Service Roundtable is perfect for smaller shops like us - so much information for such a reasonable price.
I have been working with Charlton & Hill, an awesome HVAC, plumbing, roofing, metals company in Lethbridge, Alberta, with their marketing for about 9 months now. They mentioned your service, and I subscribed to it, and I must pass on my compliments. Your articles make sense for more than just trades companies. They are based on sound principles, and good street sense. Congratulations on the job you are doing. Keep up the good work.
Thank you so much for your excellent service. I've gotten more out of Service Roundtable than any other organization I've signed up with. I'm learning something new everyday to help our business grow. Excellent work... Keep it up!!!!!!!!
I guess like my grandfather told me, "Son it's not what you know, Its who you know". The service roundtable everyday is showing what a wise old man my grandpa was. Thank you for all the work you and your staff do. Your promotional ideas we have used have been great.
I would like to thank you for the forum and the quality product that you have. You have got a winner and I personally recommend it to any contractor I talk to. The depth and breath of the people contributing is refreshing. I have received a lot of great perspective and direction. Keep up the great job. No contractor can afford to be without the resources of the service roundtable. It creates an unfair competitive advantage.
The roundtable is a great resource. We have recommended it to some of the other contractors in our local ACCA quality mix group. Keep up the good work!
I added our service manager as a sub-account and every week he brings me something from the Service Roundtable to look at. We're received more from the Service Roundtable than other groups we've been in, costing thousands more. I can't imagine anyone not finding something of value for $50 a month.
The contractors I've referred to the Service Roundtable have come away impressed with the program and really surprised at how economic it is. It would be a bargain at 3 times the price and anyone is passing a great opportunity if they don't get started with this. The Service Roundtable is a terrific value for the HVAC industry, regardless of the company size.
Between Comanche Marketing and Service Roundtable I can find myself anytime I get lost and I do not get as lost as I used to. It is easier to pull the chain than push it.
I wanted to let you know how pleased I am with Service Roundtable so far. I am just beginning to catch the vision and I am starting to realize the power of what you and your team have created. If Service Roundtable can maintain the current level of value for its membership over time, my only question regarding the future of your organization is, will you make stock or options available? Seriously, you and your team deserve a sincere "atta boy" our great industry needs what you have to offer.
I've received info worth triple my investment. I'm getting what I paid for, and then some.
I attribute my sales success to the simple fact that I take time to educate the customer. 80 to 90% of my sales are 2 speed/variable speed York products. Ranging from a $7700.00 equipment upgrade to $12,500.00 complete replacement with ductwork. I will have to admit that I've been able to accomplish this by using some of the materials and ideas I've received from the "Service Roundtable". The Service Roundtable has really been a Gold Mine to me. On a sales presentation of this magnitude you better have all the right tools and your ducks in a row. With the Service Roundtable I've been able to accomplish this. Truly my investment into the Service Roundtable has been "pocket change" compared to the gold mine that it is.
I just wanted to write and thank you for making Service Roundtable available to contractors like me that want help growing our business. Service Roundtable has given me turnkey solutions for all of the marketing things that are on the things that everyone says you should do list. The postcards, newsletters, tri-fold brochures, leave behinds, etc., can all be downloaded and they're ready for my name, logo, and postage. It's a very easy to use, professional way of keeping my name in front of my customer with very little effort. Thanks Service Roundtable. A great asset, and a true value is the instant email access to the top leaders, consultants, and educators in this industry. If I have a question, I can find an answer, right away. What a resource. Anyone, like me, that needs help with management, sales, marketing, profitability, growth, or other aspects of their business, should invest in Service Roundtable. (If you don't need help with these things, please join so that you can help the rest of us. :^) Thanks again for giving me such a big return on my little investment.
This is a wonderful deal & am glad we joined it. A ton of information to incorporate into our business!! Keep up the great work.
Finally, a valuable resource the small to average size contractor can afford and actually use! The value of material accumulated and stored online in the first month alone has surpassed the cost of a one-year membership to the Service Roundtable. That is, if you equate your time to value. Templates such as direct mail pieces, newsletters, extended warranty and service agreement forms and service agreement sales worksheets are ready for personalization and immediate distribution. The NETwork information exchange feature is a pure vein of gold. One no longer has to sift through piles of papers and run endless internet searches trying to get the lowdown on a service or product. Simply ask a question on the NETwork and well thought out answers start streaming in from intelligent and progressive minded members.
The handout material is top notch. I have several pieces that we've already incorporated into our sales and service ('What is Flat Rate Pricing' and 'When Your Heating System Is Not Worth Fixing' are two that come immediately to mind). Obviously the handouts are a terrific value. Alone they make it worth the $50 a month. The exchange between contractors in the network is something that's hard to put a value on. How much is it worth to talk with other contractors, that aren't competitors about problems, solutions, etc.? Would you want access to professionally produced material at a tiny fraction of its worth? Would you want virtually instant access to a network of HVAC contractors that can offer solutions to your problems? The best $50 I've spent to date.
Although it is only one month old, I can already see the difference that Service Roundtable can make in any business. It's like having an invisible board of directors that seem to know 'just what you need' when you need it. One of their great assets is Matt Michel. He has the fastest 'write hand' in the industry. Let him know you need something and he pulls it out of his mind and puts it on paper before you even realize he understood what you asked for! If you sign up, get ready! Service Roundtable does not sit still! It does not wait on you to ask what you need. You begin receiving (return on investment) material that is user friendly and ready to put to work as soon as you sign up. I have tried other industry associations that cost more per month than this one costs for a year yet there was no comparison in quality. In my opinion, there is no reason for not signing on with this group if you are in the HVAC business.
In my opinion, every contractor, in most any trade should be hooping and hollering about the content of materials that can make their business's hum. If they cannot afford $50.00 per month for a 6 month trial they shouldn't be in business. One or two of the many pieces sent out already is worth the price of admission.
When I signed up for the Service Roundtable, I found that in it's embryonic stage, I received more information than I ever received from the other contractor groups and alliances I've joined, at CONSIDERABLY less expense. The Comanche Marketing section that I just received was very good. I have heard Matt previously...very upbeat and pro-active in the HVAC realm..........well worth the price!!
I love the Service Roundtable. It is full of ideas, thoughts, tools to help me grow my business. The discussions are interesting. It has a huge bang for the buck. It makes no difference your size, many of the problems facing contractors today are the same. If you want answers to your questions (and sometimes questions for your answers) the Service Roundtable is the only place to be. For $50 bucks a month, you cannot beat the information, the tools and the knowledge. It is a deal!
Service Roundtable is the DEAL of the HVAC industry! My opinion is especially true if you are not currently connected with any national trade group. However, no matter how advanced your company is, you can quickly learn how other respected and profitable contractors handle similar issues, which pays huge dividends far exceeding the $50 monthly fee. I am constantly amazed at the high caliber of daily participation from contractors spread across the nation and the great info that they share. There is much, much more to the Service Roundtable. The site is filled with ready-to-use sales, marketing, and management tools that are too numerous to name. Helpful to any organization, I don't see how anyone can afford not to be a part of Service Roundtable. Even if you are associated with another trade group, the Service Roundtable is alive and kickin' with tons of pertinent and present day info and material. Why spend the time, money and effort to reinvent the wheel?
I really appreciate the service you are doing. Best $50.00 a month I have spent. Saves me reinventing the wheel and I can finally get done those things I have wanted to for years but couldn't find the time to complete.
I have gotten more out of the marketing from Service Roundtable than I have from the PDL, PHCC, and others. The membership fee has more than paid for itself. Thanks for doing what you and the others do for helping raise the image of Plumbers and the related trades.
Nathan and I thought we should send you an email to say how much we appreciate all your help. Since we first meet you and Brent our company dynamic has completely changed. We have a very clear company vision which all our employees are now working towards. We have not missed a month of achieving our growth target of 5% in customer base and profit. This has been made possible through introducing us to Charlie Greer and Peter Cox. The information they have given us is priceless. As you know we have had difficult financial circumstances due to a builder liquidating, however we are now coming out the other side twice as profitable with half the risk. We credit our turnaround to Service Professionals Australia...
Hi Allan Just wanted to spend a quick minute to thank you for your help to date in setting us up on Standardised Pricing... ...to prove it works, I have spent some time the last month or so running calls myself and trying the different strategies. And work it does!! Personally I have seen phenomenal sales results as well as Service Agreements sold, where more jobs per location are sold at higher profit margins. Customers become raving fans as well – win/win! Now knowing it works effectively, the challenge for me is to ensure our techs are following the exact same scripts and systems. So, thanks again for your input and support – much appreciated
It was only two years ago when I was at my wit’s end, but I have turned my life around in every sense. Take heed to the comment I’m about to make... I am a better man for being in the company of so many of my peers on the Service Roundtable. This is the best investment for the everyday running of a business.
The kind of thing that makes me appreciate the Service Roundtable is the information that just pops up that is valuable, not to mention all the in depth topics, and very complete answers to any question that I may have. So just wanted to say atta boy, great idea, and thank you to all that have been a part of the Service Roundtable. Your input and information has been worth the monthly fee many, MANY!, times over.
The Service Roundtable's contributions to our industry are valued and inspirational. Your web site is a great tool and a necessary part of our business.
I've actually kicked around the idea of gifting several acquaintances with one month of Service Roundtable membership, as a way of introducing them to the tremendous content available. I recall the hesitation I had when I first joined, not having an inkling of what the Service Roundtable was all about. Kudos to Steve Scott for getting me past that hesitation.

Hi Allan, Nathan and I thought we should send you an email to say how much we appreciate all your help.

Since we first meet you and Brent our company dynamic has completely changed. We have a very clear company vision which all our employees are now working towards. We have not missed a month of achieving our growth target of 5% in customer base and profit. This has been made possible through introducing us to Charlie Greer and Peter Cox. The information they have given us is priceless.

As you know we have had difficult financial circumstances due to a builder liquidating, however we are now coming out the other side twice as profitable with half the risk. We credit our turnaround to Service Professional Australia. .

Thank you to Allan and the team for putting together an outstanding event in Sydney. We appreciate the hard work you put in to getting this event together and your vision to raise the standard of the industry as a whole. We look forward to continue working with you in the future